PROD Release date: September 2026
PROD Release date: October 2026

Thank you for being a LightLeap customer. This update brings a refreshed look, a simpler fraud-review workflow, and stronger identity verification to your LightLeap Orion environment.

Nothing you rely on goes away — your data, your saved work, and your sign-ins all continue to work. A few screens have moved to make the product simpler (details below), and no action is required on your part.

The entire Orion interface has been redesigned into one consistent, modern experience — the same polished navy/teal visual language now runs across every screen:

• The dashboard, Applications, Settings, Projects, the sidebar, and every review screen now share one clean, professional design.

• A dark mode is available, and the whole interface meets the WCAG 2.2 AA accessibility standard (keyboard navigation, color contrast, screen-reader labels).

• The sign-in screen is cleaner and more focused.

The separate "ID Verification" tab has been removed — identity verification is now built directly into the main Applications screen. You no longer switch back and forth between two lists to see the full picture of an applicant; everything lives in one place.

You can also search by multiple tags at once — Student ID, APP ID, CCC ID, name, or email — to pull up several applicants in a single filtered view (add a term, press Enter, repeat; remove any tag individually). The filter even survives a page reload and applies to your exported report.

Fraud and identity signals are now combined into a single, easy-to-read status on your Applications list:

• Cleared, Flagged, Escalated, or Pending — shown in one unified Judicial Status column (it replaces the old separate fraud and ID-verification indicators).

• One filter matches that status, so your team can jump straight to the cases that need attention.

• Click any status to open the full review — the detailed decision breakdown and the identity-verification details are both one click away.

Instead of relying on a single score, each application can now be reviewed by a panel of independent "judges" that each weigh in, and their opinions are combined into one clear verdict. Think of it as a review board rather than a lone decision:

• The panel can include the LightLeap fraud model, one or more identity and government-ID verification checks, and a dedicated identity-verification model — each casting its own vote.

• You choose how the panel decides — require unanimous agreement, go with the majority, or give each judge a weight and set the threshold — so the policy matches your institution's risk tolerance.

• The combined result is the single Judicial Status you see on the Applications list: Cleared, Flagged, Escalated, or Pending.

• When the judges don't agree (a split decision), the case is Escalated to a human instead of being forced into an automatic answer.

• When a case is still waiting on an outside check, it shows clearly as Pending — the panel finalizes the judges that have voted, but won't pretend a pending check already came back. As soon as the awaited result arrives, the panel re-decides automatically.

• A judge whose check failed/errored is clearly marked, and simply steps aside from that vote (it never silently blocks a case) — so a reviewer always knows a check didn't complete.

• The whole panel is configured per model on its own Judicial Panel settings page, so different application types can have different review boards.

When a staff member manually marks an application as Fraud or Not Fraud, that decision overrides the panel, is clearly labeled as a reviewer override, and stays in place until the case is reviewed again.

• Captured ID photos and document details now appear directly in the review screen — no more hunting across systems; the applicant's submitted ID and its verification results are right there.

• Minor (under-18) verification is now supported, including a guardian-consent email flow — available on request for institutions that need it.

• Multiple verification requests per applicant, with the ability to re-request or run verification in bulk.

• Clearer expiry reminders — verification emails show how long a link stays valid, with a live countdown, and reminders are sent on a schedule you configure.

• One unified Review Log brings prediction, hold, and identity-verification activity together in a single, easy-to-follow timeline — you can click a model to filter the history to just that model.

• Bulk ID-verification upload (for admins) with a review step that shows which uploaded records matched before anything is sent.

• Bulk editing of fraud status across many applications at once.

• More flexible filtering — filter by prediction type (multi-select), by college/term (including a "None" option), and by your own fraud rules.

• Richer review summaries, including a Fraud Vectors overview that explains the signals behind a decision.

When you open a review, matched signals are now shown as clear, separate cards:

• Threat Intelligence maintained by LightLeapAI (scope-tagged Global — seen across all institutions — vs Institution — seen within your institution) is kept distinct from your institution's own Fraud Rules (each shown with an Allow / Block badge and the exact matched fields).

• The rule builder now lets you pick the condition type (Number / String / Date) on any field, so you can express rules like "born after a date" or "enrolled before a date" on any date field — not just birthdate.

• When a prediction is flipped by a fraud rule, the original fraud percentage is preserved and shown, for full transparency into why a decision changed.

• A combined Applications + Identity Verification report you can export to Excel (two sheets — applications with their verification results, plus a full verification list for a time window you choose).

• Faster, more reliable application lists — large tenants load and filter more quickly.

Prospective users can try fraud screening instantly — no account required — and seamlessly become a customer when they're ready.

• A redesigned landing page states the value up front and leads to a clean screening page with one clear call to action.

• Screen a single applicant or upload a CSV of up to 100 and instantly see which are flagged as potential fraud.

• Before uploading, you see the exact columns your file needs, so you avoid "missing column" errors.

• Confirm your email with a one-time code before seeing results — a quick, secure check with no account signup required to try it.

• Each applicant gets a clean Fraud / Not Fraud verdict, and you can download the scored file right from the results.

• "Run screening again" stays disabled until you actually change a field, so you never accidentally re-run identical input; editing a field re-arms it and clears any error.

• Clear, honest messages when a screening can't complete ("please check the field format," or a support prompt) — never a misleading or fabricated result.

• Applicants that can't be scored are shown as Pending (not a misleading 0%), so you know to fix the underlying data.

• A clean "nothing to verify" result (not an error) when all your applicants are clean — your records are still saved for review.

• Send flagged applicants through identity verification and see the end-to-end result in-app, choosing from multiple verification methods (including government-ID checks).

• Every verification method shows an honest "Live / Demo" badge, so you always know whether a result is real or a demonstration.

• Flagged applicants are reliably sent for verification regardless of how the data was entered — a real fraud flag is never silently dropped.

Becoming a customer is now a smooth, guided experience:

• A signup wizard walks you through choosing your customer ID, previewing your trial data, and picking a plan with secure checkout.

• Every new account comes with a 1-month trial that's active immediately.

• The applicants you just screened as a guest are carried into your new workspace — your results are waiting for you after signup, with full decision detail (risk factors, a plain-language summary, and threat-intelligence insights), identical to records created inside the product.

• Once onboarded, applicants your system flags as high-risk can be automatically sent for identity verification — while the final approve/reject stays a deliberate human decision.

• If you already have a workspace, verifying your email by one-time code signs you straight back in — no second password, no duplicate account.

• Your newly screened applicants land in the workspace you already own, exactly where you expect them.

• Identity-verification results attach to the same application record as the original screening, so each applicant is a single row — not two.

• First-time invited users are activated when they set their password, so they can sign in right away.

• A more reliable single sign-on (SSO) experience — we resolved an issue that could occasionally interrupt sign-in across LightLeap products.

• Role-based views so each team member sees exactly what their role allows.

• Behind-the-scenes reliability and performance improvements so the service stays responsive.

Some features are enabled based on your institution's configuration. If you'd like to turn on the identity-verification enhancements, minor (under-18) verification, or the public screener, please reach out to your LightLeap contact — we're happy to help.

— The LightLeap Team